Las claves de la nueva tarifa eléctrica
La nueva tarifa eléctrica se ha implementado con el objetivo de impulsar la eficiencia energética, el autoconsumo y el vehículo eléctrico y como medida de desaturación de la infraestructura de […]
Embedded Technology: humans, tech, and data
Companies will be able to integrate technology everywhere as the cost of technology decreases. We see technology embedded everywhere, from smart assistants integrated into our smartphones to wearables – such […]
Legacy Technology: the right Strategic Operational Approach
The existence of legacy technologies is one of the most fundamental difficulties that traditional banks encounter when attempting to restructure their organizations. Banks lose operating efficiency as a result of […]
The Global Transformation of the Healthcare sector
What will the healthcare industry look like in ten years? What challenges do we have to deal with? Is the ‘e’ in ehealth here to stay? These are some of […]
Los consumidores como usuarios que buscan experiencias
La forma en la que se establece la relación entre empresas, instituciones y clientes en el sector salud ha experimentado cambios drásticos que redefinen año tras año cómo entendemos y valoramos las marcas y […]
La transición ecológica: una oportunidad para el sector energético
España deberá ser neutral climáticamente en 2050. Para lograrlo, las utilities avanzan con decisión hacia un mix de origen renovable España aprobó el pasado mes de mayo, y por […]
Preparing for the future: The New Branch Experience
Branches can no longer be considered traditional transactional channels, but catalysts of the new relational models banks should play for delivering innovatve, cutting-edge customer experiences. In the new digital paradigm, […]
AI, Robots and Big Data: how they will augment human capabilities
We will see an unprecedented technological evolution in the coming years that will leave behind those businesses that fail to adapt. The improvement of AI, technology embedded everywhere, global 5G […]
The top 6 most Frequently Asked Questions about CX
As CX experts, we’ve assembled a list of the most relevant questions to ask (and answer) about customer experience to ensure you understand what it is all about. Q. […]
Our take in Smart Working, the new form of telework
It is necessary to understand from what context we are starting off to go deeper into this subject. In Europe, the situation of remote work varies significantly from country to […]
