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Senior UX Designer

Assisting the digital department to develop world leading digital products and services by translating stakeholder requirements into researched solutions. Be able to deliver expert reviews, usability audits and testing, focus groups and workshops, create personas, card sorting and design information architectures. Proof-reading and quality assurance (QA) of documents and reports. Hands-on design expert, shaping the […]

Assisting the digital department to develop world leading digital products and services by translating stakeholder requirements into researched solutions.

Be able to deliver expert reviews, usability audits and testing, focus groups and workshops, create personas, card sorting and design information architectures.

  • Proof-reading and quality assurance (QA) of documents and reports.
  • Hands-on design expert, shaping the concept and seeing it through to detailed Interface design and implementation across a variety of devices and platforms.
  • Communicate and envision service concepts and ideation work using methods and tools that illustrate all the components and touch points of the service.
  • Service blueprinting and mapping capability as a support for the business.
  • Understanding of how user research should be integrated into a project and a good understanding of all the other relevant skill sets, including Business Design, IT, Brand and Marketing.
  • Work with the Innovation & Design Strategist and CX Project Manager to engage the most appropriate skill sets on each project.
  • Work with the UX Architect (Designer) to develop prototypes that the Bank can evaluate and test.
  • Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at stakeholder meetings and team brainstorm sessions.
  • Encourage innovative approaches to design techniques, enabling the Customer – Experience Team to embrace different angles to a CX problem.
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