Employee Experience (EX) is a concept based on people’s experiences in their professional relationships with organizations, including all moments that occur before, during, and after those relationships. This experience is shaped by employees’ expectations of varying points and interactions with their company, and it encompasses formal and informal relationships and life events that affect the professional relationship with the business.
These encounters and exchanges are varied, and they take place daily for several hours. And since employees are the ones that supply the experience to the consumer, the knowledge they have is critical for them to develop their work following the company’s goals.
Over time, the factors that contribute to a happy experience change. This past year has seen a significant shift in the way we work worldwide, which has affected the way employees feel fulfilled in the workplace. As a result, we’ve compiled a list of the 6 most significant trends in Employee Experience in 2021:
1. Employee well-being, the main priority
In today’s digital environment, the distinction between being disconnected and connected can be blurry. When you add in the worldwide pandemic we’re experiencing; it is easy to see how worry, anxiety, and discomfort will impair employees’ mental and physical health.
Employee care is in the company’s hands: it is critical to listen to employees and evaluate what they require to feel cared for in their workplace. Setting boundaries between work and personal life, enabling flexibility, and allowing employees to adjust their job to their everyday lives without interfering too much is one of the safest bets for companies.
Companies that promote the well-being of their employees, such as mental health and financial wellness programs, are working to ensure that they can be effective in their work and focus on their responsibilities.
2. Technology focused on human needs
Technology has begun to play an essential part in the talent-organization journey, impacting potential candidates’ employment choices, how they experience the workplace and their alumni membership. As a result, modern businesses must consider how to use technologies to optimize the work experience.
If executed without thinking and planning, however, adding new technologies can have its drawbacks. Your employees may get alienated as a result of a poorly integrated employee technology system. Businesses must balance introducing and utilizing technology while maintaining a personal yet still human relationship with their staff.
Employee experience specialist Ben Whitter believes that technological advancements in the workplace should prioritize human needs. A thoughtful and planned plan is the most excellent way to achieve this equilibrium.
3. Investing in employees at all levels
All businesses should understand the need to invest in their professional and managerial staff; after all, these are the people who are supposed to drive the company’s success. Therefore, employee training is a cost that must be undertaken, as the training results in more qualified human capital.
Employees lose interest in the firm’s goals in many circumstances, putting the organization at risk. Any business’s goal is to generate a profit, and to do so, it needs a motivated and knowledgeable crew.
Walmart, for example, gave its 1.5 million hourly workers the chance to get associate and bachelor’s degrees for $1 per day. The 7,500 pupils who have signed up so far have a 20 percent higher retention rate than their peers. Furthermore, these workers are learning skills that both they and their companies will require in the future. It’s a win-win situation!
4. Training employees and offering continuing education
Since the nature of work is continuously changing, job descriptions must develop to accommodate new positions, tasks, and responsibilities to stay relevant.
This is why employees desire and want on-the-job training and support: employees want to be self-assured and have the abilities they need to do their professions (and perform them well).
Employees can get the information they need when they need it, thanks to eLearning innovations like microlearning and on-demand training. As a result, learning becomes a more personalized and accessible aspect of the work experience while being managed simultaneously.
5. Effective internal communication & brand ambassadors
In the workplace, effective communication is critical. You could not create breakthrough goods, deliver excellent services, engage staff, or meet client needs without it. It is a pillar to run a successful business.
Sadly, many organizations continue to adopt antiquated communication strategies, typically with set-it-and-forget-it mentality evidence reveals that most businesses do not communicate effectively with their employees.
Yet, at the same time, productivity improves up to 25% in organizations with connected employees. The reason for this is apparent – your employees are your brand ambassadors. They are on the front line for your company, engaging with customers, sharing your messages on social media, and helping your business grow. With a defined communications strategy and a strong understanding of best practices, companies can create a more robust, more interconnected network of staff, all working towards a common goal.
Organizations with connected staff, on the other hand, see a significant increase in productivity. This happens because employees get to be brand ambassadors – identifying themselves entirely with the brand to transmit authenticity and to be able to represent it in the best possible way.
6. Working from home
Organizations may need to adapt how they engage with employees, how they help them manage their work and home life, and how they do training, among other things, to continue to encourage a pleasant employee experience.
This will almost certainly mean a more extensive reliance on virtual communications and gatherings shortly. While most of these will be focused on business, asking employees how things are doing at the start of some meetings can help them feel appreciated and give a platform for them to alert others to potential difficulties. Similarly, having a few electronic get-togethers purely for fun — for instance, to play virtual trivia— is a good idea to remind them they are part of a team.
The pandemic has also caused many employees to juggle many obligations at the same time, such as employment, caring for others, and managing virtual education.
Trust among the company’s talents is the key to making remote working possible. The company must be sure that each employee will be responsible for delivering work on time or communicating any issues in time for action.