Project

Online insurance quotation procedures , Generali

Category
Website conceptualization, design and layout.
Brief description

Conceptualization, design and layout of website providing quotation procedures for car, home, and funeral insurance.

Important Details
Support to Generali in direct online insurance sales
Transfer of company’s internal quotation procedures to direct online channel and design of procedures which are both logical and easy to use by customers
Review of all communication processes with client on the new online sales channel

Objectives

Generali started selling insurance online in 2011. To help them do so, we needed to define all the procedures needed for insurance sales as well as other key processes, such as customer service, communication and policy renewal.

 

Outcomes

We conceptualized and designed the entire quotation procedure for car, home and funeral insurance. In each procedure we defined the necessary fields, the steps, and the way in which the information is displayed. 

 

Contact phone
BCN: +34 932 724 890
MAD: +34 917 702 700
BRU: +32 2/403 36 89
KSA: +966 11 297 8243
AND: +376 72 88 98
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